PICKUP

(pre-order on the website is desired)

from the shop “Souvenir Yard”

4 Ilyinka str., Moscow

The Gostiny Dvor, Entrance 7 (downstairs to the left)

Closest Metro Stations:

Ploschad Revolyutsii, Kitay-Gorod, Teatralnaya

COURIER DELIVERY IN MOSCOW AND WITHIN THE MKAD

250 rubles (for orders weighing up to 2 kg)

Delivery in Moscow is carried out by our own service

the next day from 9:00 a.m. till 7:00 p.m.

Please, specify the cost of delivery with our managers in case of delivery outside the MKAD.

When ordering goods to choose, the buyer pays for delivery regardless of the order amount.

With a complete cancellation of the order, the delivery cost is totally paid (Paragraph 3, Article 497, Civil Code)

Please note that the exact delivery time is agreed in advance with the courier by phone.

Delivery on the day of order costs 400 rubles and is carried out within 2-5 hours after agreement with the manager.

If you have any doubts, you may order goods to choose weighing up to 2 kg for additional 350 rubles.

Payment is made to the courier in cash upon delivery OR on the website.

Delivery outside the MKAD as well as delivery of oversized goods and purchases weighing more than 2 kg, depends on distance from Moscow and total weight of the order.

Delivery cost may exceed 350 rubles + 30 rubles for each km from a nearest metro station and is additionally specified by phone.

Express Delivery by CDEK https://new.cdek.ru/online-stores

Your order is delivered to your address within 1-4 days, or you can pick up your order at the terminal of this transport company situated in your city.

Postal Delivery in Russia and Worldwide by International Post of Russia

The cost and delivery time by International Post of Russia depends on the weight, overall dimensions of the purchase and its destination. It starts from 500 rubles and is calculated automatically when submitting the order.

Delivery time by International Post of Russia starts from 2 days.

Delivery is carried out worldwide subject to 100% prepayment.

Postal Delivery in Russia and Worldwide by "EMS Russian Post"

By choosing this method of delivery, you will be able to receive your order at any post office (Post of Russia). It will be necessary to pay the cost of the order and postal services.

"EMS Russian Post" delivery cost depends on the weight, overall dimensions of the purchase and order destination. It starts from 500 rubles for goods insured.

Upon receipt of the order, we calculate the delivery cost and send this information to the client by e-mail to confirm. When the order is confirmed, we form the order and send it to the destination.

Delivery time by "EMS Russian Post" starts from 2 days.

Delivery is carried out worldwide subject to 100% prepayment.

Delivery time by Post of Russia: from 2 to 3 weeks.

On holidays, delivery time may be increased due to workload of the postal offices.

Postal Delivery by Post of Russia

By choosing this method of delivery, you will be able to receive your order at the closest to your address post office (Post of Russia). To receive the goods you need to pay the cost of the goods and the postal services.

The cost of delivery by Post of Russia depends on the weight, overall dimensions of the purchase and its destination. It starts from 300 rubles for a declared parcel.

Upon receipt of the order, we calculate the delivery cost and send this information to the client by e-mail to confirm. When the order is confirmed and prepaid (both goods and delivery), we form the order and send it to the destination.

https://www.pochta.ru/parcels - delivery cost and time calculation by Post of Russia

EXCHANGE AND RETURN OF GOODS OF THE APPROPRIATE QUALITY

Goods ordered on our website and not matching any of the parameters (shape, dimension, style, color, size or setting) may be returned within 14 days not counting the day of purchase.

The return of the appropriate quality goods is possible if its consumer properties and marketable conditions are preserved (no traces of use, original packaging and labels are intact)

The return is carried out on the application and the receipt (price check), confirming the fact of a purchase.

In case the customer refuses to purchase the appropriate quality goods after their delivery to the address, the cost of delivery is fully paid by the customer.

Exchange and Return of Goods of the Appropriate Quality

In case the customer finds defects in the goods and demands for its replacement, the seller must replace the product within 7 days from the date of the claim. If additional product quality control is required, the replacement is carried out within 20 days from the date of the claim.

If at the moment the seller does not have the goods necessary, the replacement must be carried out within 1 (one) month from the date of the claim.

The return and exchange is carried out in our shop located at:

4 Ilyinka str., Moscow

The Gostiny Dvor, Entrance 7 (downstairs to the left)

For all questions of return and exchange please be free to write at: souvenirdvor2014@mail.ru

Repayment Period

If the order was prepaid and cancelled BEFORE delivery, refund to the account from which the payment was made is carried out within 10 days form the moment of the order cancellation. Terms of crediting depend on the issuing bank. As a rule, they don’t exceed 3-5 days. In some cases it may take up to 10 days. All detailed information you may get in your bank.

Return by Post of Russia

The parcel should be issued as a registered postal item (NOT cash on delivery). Please send the parcel to the address:

4 Ilyinka str., Moscow

109012

OOO “Sotsinzhstroy”

“Souvenir Yard”